Identify and surface the leading indicators of student success.
After 3 years of educating thousands of students, one of Bloc's competitive advantages is the data we collect on students throughout their program. We have conviction on what factors contribute to student success, and we found an opportunity to surface those indicators in order to produce outcomes more consistently.
Measures of success
By surfacing leading indicators on the student profile page, we expect to see improvement in these lagging indicators:
Identifying the leading indicators of student success
I primarily partnered with the Career Services Lead to identify the bottlenecks in his process when determining whether a student is on track or not. The Career Services Lead had spreadsheets that kept track of students nearing graduation, with data updated manually.
Mappping out his entire workflow, we found the top 3 pain points, and its relationship to the student journey:
After a few explorations of redesigning the entire student profile page, I landed on adding a linear outcomes tracker, which reflects a roadmap of the milestones we expect students to hit throughout their student journey.
I put the mockup into a prototype, and got some feedback from stakeholders.
Refinement and shipping iteratively
With the user interface refined based on feedback, I also worked with the Tech Lead to plan out how we will ship this feature. We broke each segment of the tracker into its own task. This allowed us to distribute tasks to allow the engineers to work in parallel. This was important because not all of the data was readily available in the Bloc database and there were other tasks that needed to be prioritized to get the data into the platform.
To assist with development, I prototyped the frontend and how it would look throughout all the different phases as the feature shipped.
It is always difficult to figure out the direct impact on lagging indicators, but immediate effects we saw were:
Over the next few months, we also identified additional opportunities for improvement: